1.0 Definitions & Interpretations
1.1 "These Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the client and the service provider; Terms/Conditions apply to all services provided by Premier Cars and Couriers
2.1 The client shall purchase the service in accordance with any quotation, or offer from the
service provider which is accepted by the client
2.2 The client accepts these terms & conditions by placing a reservation booking with the
service provider either via the web or, by telephone, or by any representative agent.
2.3 The contract will be subject to these conditions. The service provider reserves the right to
revise these terms & conditions at any time without prior notice & at its sole discretion. Any
revised terms and conditions will be posted on the service provider's web site and will come
into effect immediately.
2.4 No reservation submitted by the client shall be deemed to be accepted by the service
provider unless and until confirmed in writing by email, telephone or otherwise by an
authorised representative of the provider. If the event that terms detailed below are in contradiction with rules and regulations updated by Transport for London (TFL) or any other regulatory bodies, it is agreed that the terms specified by TFL are to be upheld as valid and terms specified below are to be void.
2.5 The specification for the services shall be those set out in the service provider's sales
documentation unless varied expressly in the client’s reservation (if accepted by the service
provider). The service will only be supplied as stated in the service provider's price list.
Reservations received other than these will be adjusted accordingly. Illustrations,
photographs or descriptions whether in the website, brochures, price lists or other documents
issued by the provider, are intended as a guide only and the contents shall not be binding on
the service provider.
2.6 The Provider reserves the right to make any changes in the specification of the services
which are required to conform with any applicable safety or other statutory or regulatory
requirements or, where the services are to be supplied to the service provider's specification,
which do not materially affect their performance.
2.7 When the provider accepts a booking, the provider and the booker/passenger enters into a contractual obligation to fulfill the agreed terms of the booking.
2.8 The provider agrees to contracting with passengers as “principal” consequently, the provider accepts that it is legally responsible for the provision of the journey (or transportation services).
2.9 The provider agrees to take responsibility for the journey from point A to point B, rather than anyone else that may be affiliated for the purposes of completion of the booking ie. The driver and that fares for the journey being collected by the operator or collected by the driver on behalf of the Provider, including arrangements where the driver acts as the agent for the Provider in collecting fares
2.10 Any typographical, clerical or accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the service provider shall be subject to correction without any liability on the part of the service provider and that only the operator can cancel a booking with a passenger and not the driver.
2.11 The price of the service shall be the price listed in the Service Provider's published price list current at the date of acceptance of the passenger’s reservation or such other price as may be agreed in writing by the service provider and the client.
2.12 Where the service provider has quoted a price for the service other than in accordance with the service provider's published price list, the price quoted shall be valid for 24 hours only or such other time as the service provider may specify and the booking must be carried out for a fare which was either agreed or for which an accurate estimate was provided in advance.
2.13 The service provider reserves the right, by giving notice to the client at any time before
delivery, to increase the price of the service to reflect any increase in the cost to the service
provider, which is due to any factor beyond the control of the service provider (such as,
without limitation, any foreign exchange fluctuation, currency regulation or alteration of
duties, any change in delivery dates, quantities or specifications for the service which is
requested by the client or any delay caused by any instructions of the client or failure of
the client to give the service provider adequate information or instructions.
2.14 The service provider reserves the right to use the services of contractors or sub-
contractors (herein known as third parties) to provide services to clients. Where appropriate
details i.e. names, addresses of any such third parties will be provided by the service provider
upon any reasonable request and at the discretion of the service provider.
2.15 Reservations made for service on the following dates will be subject to an additional
surcharge on published prices: 24th, 25th, 26th December, 1st January & other days may also
be affected. These prices will be posted on our web site at the time a quotation is requested.
This information is also available when booking through our call centre.
2.16 A maximum time of 20 minutes for address collections & 60 minutes for airport/seaport/
collections will be allocated, whereupon non-contact with clients will classify the reservation
to be a “no show” & will be subject to clauses 3.2 & 4.33
2.17 All credit/debit card payments to the service provider for the provision of service & on
any confirmed reservations made with the service provider directly or indirectly, will result in
a non - refundable, 10% booking fee.(In addition to any cash payment & or discounted price)
3.0 Terms of Carriage
3.1 The service provider's prices are based on clients being ready to travel at the booked
time. Clients must book their airport transfer in accordance with check in times and
guidelines provided by their relevant airline. The Service Provider is not liable for any costs
incurred due to the client not allowing enough time to travel. You as the customer must leave
adequate time for your travel and in doing so you must take into consideration any
unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or
around the area you are due to be picked up, taken to or on route to your destination. We as
Premier Airport Cars have no responsibility or liability for any loss that may occur as a result
of such unforeseen circumstances that we have no control over in the event that the car is late
or the journey time exceeds what was anticipated. any estimated journey time quoted to you
over the phone or via email through our booking lines should be regarded as a suggestion
only and customers must use their own initiative when booking cars.
3.2 All meets apart from airport waiting time are free for the first 5 minutes; thereafter you
will be charged 30p per minute on the entire waiting time. Airports meets: 40 minutes free
waiting time from the time of landing, thereafter you will be charged 30p per minute. (There
is no additional charge for flight delays).
3.3 Fares quoted are flat rates. Any diversions, additional set downs or pickups by the client
will incur a charge dependent on actual distance. Fares quoted that are not booked will have a
validity of 24 hours. Premier Airport Cars reserve the right to alter any prices without prior
notification however any quote/booking confirmed by Premier Airport Cars will remain
3.4 Neither Premier Airport Cars nor any of its contracted or sub-contracted drivers will
accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that
their luggage is loaded/unloaded at all times, if accompanying the luggage on the
journey. Premier Airport Cars & or its contracted or sub-contracted drivers have the right to
refuse any client or to make the journey due to the client having excess luggage which would
result in the vehicle being unsafe whilst in motion.
3.5 Driver may stop for fuel where necessary. This is not a usual code of practice. However
might be relevant considering underlying factors and circumstances of the day. The
Company is under no obligation to compensate for any loss that customer may occur as a
result of the time loss during the refuelling process.
3.6 “Flat fares” quoted for Airport pickups are not inclusive of carpark charges.
3.7 Clients are responsible to pay for the entire car park charge from the point that the driver
enters the terminal and Service Provider does not have any influence or responsibility for the
3.8 In the event a customer wishes to be picked up from an Airport at a particular time rather
than the flight arrival time, he/she must make this clear in the additional information column
provided in the booking engine. They must specify they wish to be picked up whatever hours
they deem necessary after the landing time of the flight. Unless this information is provided,
the driver will enter the terminal 20-30 minutes after landing and any extra cost incurred as a
breach of this clause will be payable by the customer.
4.0 Cancellations / Cancellation charges
4.1 No reservation which has been accepted by the service provider may be cancelled by
the client except with the agreement in writing, by email, telephone or otherwise of the
service provider and on terms that the client shall indemnify the service provider in full
against all loss (including loss of profit), costs (including the cost of all labour and materials
used), damages, charges and expenses incurred by the service provider as a result of
4.2 Vehicles that are booked by the client that are not suitable for the purpose they have been
booked for, as in clause 3.5 will be subject to clause.
4.3.3. Vehicles that are cancelled by passengers after reservation acceptance by the provider,
may incur an administration charge, if cancelled at short notice.
4.3 Cancellations must be made a minimum of 24 hours prior to the time of booking by:
Telephone on 0207 249 9999 or 0207 254 0000. International customers should call +44 207
249 9999 or +44 207 254 0000. Our call centre is open 24 hours a day.
4.3.1 The provider must be informed about any cancellations at least 24 hours in advance of
the journey, or a cancellation charge will be incurred.
4.3.2 Cancellations made 3 to 24 hours prior to the time of travel will incur a cancellation
charge of £10.
4.3.3 Cancellations up to 3 hours prior to the time of travel will incur a cancellation charge:
100% of quoted price for provision of service.
4.4 All bookings made with the Service Provider are treated as an individual booking. in the
event where a customer decides to change, amend or cancel a journey booked with premier,
must state which booking/s the change, amendment or the cancellation refers to. the company
is not under any obligation to assume any changes you may wish to implement without being
asked to do so.
5.0 General Applications
5.1 The service provider shall not be liable to the client or be deemed to be in breach of the
Contract by reason of any delay in delivery or in performing, or any failure to perform, any of
the service provider's obligations in relation to the service, if the delay or failure was due to
any cause beyond the service provider's reasonable control. Without prejudice to the
generality of the foregoing, the following shall be regarded as causes beyond the service
provider's reasonable control directly or indirectly:-
5.1.1 Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds;
5.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
5.1.3 Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part
of any governmental, parliamentary or local authority;
5.1.4 Traffic accidents, traffic hold ups, traffic congestion, diversions;
5.1.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving
employees of the service provider or of a third party);
5.1.6 Flight delays, flight cancellations;
5.1.7 Power failure or breakdown in machinery including computer systems.
5.2 Subject as expressly provided in these Conditions, all warranties, conditions or other
terms implied by statute or common law are excluded to the fullest extent permitted by law.
5.3 If clause 4.2 applies then without prejudice to any other right or remedy available to the
service provider, the service provider shall be entitled to cancel the contract or suspend any
further deliveries under the contract without any liability to the client, and if the Services
have been delivered but not paid for the price shall become immediately due and payable
notwithstanding any previous agreement or arrangement to the contrary.
5.4 The Passenger undertakes to the Provider that:-
5.4.1 the client will regard as confidential the contract and all information obtained by
the client relating to the business and/or products of the service provider and will not use or
disclose to any third party such information without the service provider's prior written
consent provided that this undertaking shall not apply to information which is in the public
domain other than by reason of the clients default;
5.4.2 The client will use all reasonable endeavours to ensure compliance with this condition
by its employees, servants and agents. This condition shall survive the termination of the
6.1 No waiver by the service provider of any breach of the Contract by the client shall be
considered as a waiver of any subsequent breach of the same or any other provision.
6.2 If any provision of these conditions is held by any competent authority to be invalid or
unenforceable in whole or in part the validity of the other provisions of these conditions and
the remainder of the provision in question shall not be affected thereby.
6.3 The Contract shall be governed by the laws of England & Wales.